Heart Space - Privacy PolicyLast updated: August 19, 2025At Heart Space, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you use our emotion learning app.1. Who We AreHeart Space is a project developed by a small independent team based in Singapore. While we are not currently a registered company, we are committed to respecting and protecting your data in accordance with applicable laws. If you have any questions about this Privacy Policy, contact us at [email protected]2. Information We CollectAccount InformationWhen you sign up using Apple Sign In or Google Sign In, we may receive:- Your name
- Email address (unless you use Apple's "Hide My Email" feature)
- Unique user identifier from the sign-in serviceApp Usage InformationTo provide and improve our service, we collect:- Chat conversations with our AI feature (*Note: conversations are processed through third-party AI models to generate responses. These are not reviewed by humans unless necessary for debugging or safety.)
- Journal entries you create
- Which features and content you use
- How often you use the app
- Referral codes you use or share
- The content ratings and viewsTechnical InformationWe automatically collect:- Device type and operating system
- App version and performance data
- General location (country/region) for server management and currency handling
- Analytics data through Google AnalyticsThird-Party Analytics and AdvertisingWe work with third-party services for analytics and advertising:- Google Analytics for understanding app usage
- Advertising networks (including TikTok, Facebook) for marketing our appThese services may collect additional information according to their own privacy policies.3. How We Use Your InformationWe use your information to:Provide Core Features- Deliver personalised AI chat responses (processed by AI providers like OpenAI)
- Store your private journal entries (we do not access or read your entries unless required for support with your permission)
- Manage your account and subscriptions
- Send important service updatesImprove Heart Space- Analyze usage patterns to enhance features
- Fix bugs and improve performance
- Develop new content and featuresCommunication- Respond to your support requests
- Send service-related notifications
- Share updates about Heart Space (with your consent)Legal and Safety- Comply with legal obligations
- Protect against fraud or abuse
- Ensure platform safety and security4. How We Store and Protect Your InformationData Storage- Chat conversations and journal entries are securely stored on Google Firebase
- Account information is encrypted and protected
- All data is stored on secure servers with industry-standard security measuresData SecurityWe implement appropriate technical and organizational measures to protect your personal information, including:- Encryption of data in transit and at rest
- Regular security assessments
- Access controls limiting who can view your data
- Secure backup procedures5. Information SharingWe do not sell your personal information. We may share information in these limited circumstances:Service ProvidersWe work with trusted third-party services:- Google Firebase for data storage
- OpenAI (or other AI providers) to generate chat responses (user messages may be transmitted securely to their servers for processing)
- Google Analytics for usage insights
- App stores (Apple, Google) for subscription managementLegal RequirementsWe may disclose information if required by law or to:- Respond to legal requests
- Protect our rights or safety
- Prevent fraud or illegal activitiesBusiness TransfersIf Heart Space is acquired or merged, your information may be transferred as part of that transaction.6. Your Privacy RightsAccess and ControlYou can:- View and update your account information
- Delete your journal entries
- Request a copy of your data
- Delete your account entirelyData DeletionWhen you delete your account:- Your personal information is permanently removed
- Some anonymized data (e.g. feature usage trends) may be retained for product improvement, but it will not be linked back to youMarketing CommunicationsYou can opt out of marketing communications at any time through app settings or by contacting us.7. Data RetentionWe keep your information only as long as necessary:- Account information: Until you delete your account
- Chat and journal data: Until you delete your account or specific entries
- Analytics data: Up to 26 months (Google Analytics standard retention)
- Legal obligations: As required by applicable law8. International Data TransfersYour information may be processed and stored outside Singapore, including:- United States (Firebase, OpenAI servers)
- Other countries where our service providers operateWe ensure appropriate safeguards are in place for international transfers.9. Children's PrivacyHeart Space is not intended for anyone under 13. We do not knowingly collect information from children. If we learn we've collected information from someone under 13, we'll delete it promptly.10. Third-Party ServicesHeart Space integrates with third-party services that have their own privacy policies:- Apple Sign In: Apple Privacy Policy
- Google Sign In: Google Privacy Policy
- Google Firebase: Firebase Privacy Policy
- OpenAI: OpenAI Privacy PolicyWe encourage you to review these policies to understand how these services handle your information.11. Cookies and TrackingOur app and website may use:- Analytics cookies to understand usage patterns
- Functional data to remember your preferences
- Advertising identifiers for marketing purposes only (you can reset or disable these in your device settings). *We do not show third-party ads within the app12. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. We'll notify you of significant changes through:- In-app notifications
- Email (if you've provided one)
- App store update notesContinued use of Heart Space after changes means you accept the updated policy.13. Your Rights Under Singapore LawUnder Singapore's Personal Data Protection Act (PDPA), you have the right to:- Know how your personal data is used
- Access your personal data
- Correct inaccurate personal data
- Withdraw consent for certain uses
- Request deletion of your personal data14. Contact UsQuestions about this Privacy Policy or how we handle your data?Email: [email protected]We'll respond to privacy inquiries within a reasonable timeframe.---Thank you for trusting Heart Space with your emotional wellness journey. Your privacy is important to us.Last updated: August 19, 2025

Delete Your Account – Heartspace AppYou can request deletion of your Heartspace account directly within the app:1. Open the Heartspace App.
2. Go to Profile > Settings > Delete Account.
3. Confirm the deletion.Once you confirm, your account and identifying information (such as your email and profile details) will be permanently deleted from our systems.We do keep certain usage information (for example, what content has been viewed in the app), but this data is fully anonymized and can no longer be linked back to you personally. This helps us improve our app while protecting your privacy.